I was reading this other blog which had a story that made me think of something that happened to me shortly after I started working at the law firm.
I answer the phone, and there's a very elderly man on the other side who proceeds to tell me that he's a war vet and he needs a lawyer. I ask a few questions and the conversation goes something like this:
"I want to sue my wife" he says.
"I'm sorry, we're a family law firm - we don't handle lawsuits".
"But she's my wife and I want to sue her. She's family!"
"Do you want to divorce her?"
"No - I just want my money back. She opened my mail and took a cheque for $20."
"I'm sorry, unless you want to get a divorce, you're going to need to find a law firm that specializes in litigation."
"Where do I find one of those?"
"You could look in the yellow pages..."
Meanwhile, I'm thinking that if I were billing for that phone call it would have cost $20, never mind that hiring a litigation lawyer is going to require a retainer of thousands of dollars...oy!